Overview

Bitstamp is a long-established cryptocurrency exchange. This guide explains how to access your account safely: from the official Bitstamp website or mobile app, through enabling two-factor authentication (2FA), to recovering access if you’re locked out.

How to sign in to Bitstamp

  1. Open the official Bitstamp site: bitstamp.net.
  2. Click “Log in” (top-right of the homepage) or open the Bitstamp mobile app and tap “Sign in”.
  3. Enter your registered email and password, then complete the CAPTCHA if prompted.
  4. If you have 2FA enabled, enter the 6-digit code from your authenticator app (e.g., Google Authenticator, Authy) or confirm via SMS if you configured SMS 2FA (less recommended).
  5. After successful verification you’ll land on your dashboard where you can view balances, trade, deposit, and withdraw.
<!-- Example login request (illustrative) -->
POST /api/login
{ "email": "you@example.com", "password": "••••••••" }
<!-- Real clients should use Bitstamp's official UI or API docs -->

Two-factor authentication (2FA)

2FA drastically improves security. Bitstamp supports authenticator apps and SMS-based codes. Use an authenticator app for stronger protection.

  • Enable 2FA from Security > Two-Factor Authentication in your account settings.
  • Save backup/recovery codes in a secure place — they'll be needed if you lose your phone.
  • Consider a hardware security key if you require extra protection.

Troubleshooting common login problems

If you can’t log in, try these steps:

  • Double-check the URL to ensure you are visiting the official site (https://www.bitstamp.net).
  • Reset your password by clicking Forgot password? on the login page — follow the email link to create a new password.
  • If your 2FA code is not accepted, ensure your device clock is accurate (use automatic network time).
  • Clear browser cache/cookies or try a different browser or the mobile app.
  • If you suspect an account compromise, contact Bitstamp Support immediately from the official help center. Never share passwords or 2FA codes over email or chat.

Account recovery & locked accounts

For account recovery (lost password or 2FA device):

  • Use the “Forgot password” flow to reset your password via email.
  • If you lost access to your 2FA app, use your saved backup codes. If you didn’t save codes, follow Bitstamp’s account recovery process — it may require identity verification (ID document, selfie, and account activity proof).
  • Expect additional verification steps for security — this process protects your funds and identity.

Security best practices

  • Always access Bitstamp from a private, secure network — avoid public Wi-Fi for financial activity.
  • Use unique, strong passwords and a reputable password manager.
  • Enable 2FA and store recovery codes offline (not in email).
  • Keep your devices and browser up-to-date, and watch for phishing emails claiming to be Bitstamp — check senders and links carefully.

FAQ

Q: I didn't receive the password reset email. What now?
A: Check spam/junk folders and ensure your email provider didn't block messages. If still missing, contact Bitstamp Support via the official help center.

Q: Can Bitstamp disable my account without notice?
A: Bitstamp may temporarily restrict accounts for suspicious activity; you’ll receive instructions on how to proceed via email.

For official support and up-to-date instructions visit the Bitstamp website or the Bitstamp Help Center.